Last updated: July 2026
You may cancel any order yourself from "My Orders" at any time before it is shipped (i.e. while it is Pending, Confirmed, or Processing). Cancelling at this stage refunds the full order — product cost and delivery charge — with no questions asked.
Once an order has been marked Shipped or Delivered, it can no longer be cancelled from your account. Contact support with your order number to request a cancellation — if approved, only the product cost is refunded. The delivery charge is non-refundable at this stage, since the courier has already been paid to move the order.
Orders placed but never paid for are automatically cancelled after 30 minutes, with any points used returned to your account instantly. You can also cancel an unpaid order yourself at any time before that.
If your order was paid for (in full or in part) with reward points, those points are credited back to your account instantly upon cancellation. If it was paid for with money (bKash/Nagad), the refund is queued for manual payout by our team and processed within 5–7 working days; mobile banking refunds may take 1–3 additional business days to reflect in your account.
You can track both your order's delivery progress and the status of any refund owed to you ("Pending" or "Refunded") from the order detail page in "My Orders" at any time.
Call or message us at 01861583588 with your order number for any cancellation, refund, or delivery issue not covered above.